Return and Refund Policy

Returns

• Customers may return clothing items within 14 days of delivery.

• Items must be unused, unwashed, and unworn, with all original tags and packaging intact.

• Sale items and intimates (e.g., underwear, swimwear) are non-returnable for hygiene reasons.

• Proof of purchase (order confirmation or receipt) is required.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to the original payment method within 3–5 business days.

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).

• Customers may request an exchange instead of a refund, subject to stock availability.

Process

• To initiate a return, please contact our support team at info@robogirls.co.za 

• Provide your order number and reason for return.

• We will send you instructions for courier collection or drop-off.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

South African Consumer Protection Act (CPA)

• This policy complies with the Consumer Protection Act (No. 68 of 2008), which entitles customers to return defective goods within six months of purchase for repair, replacement, or refund.

• We are committed to ensuring your rights are protected under South African law.